Privacy Policy

1 Information We Collect

Information you provide directly

When you submit a support request, book a discovery call, or contact us, we collect:

• Full name
• Email address
• Phone number (if provided)
• Business name (if provided)
• Website URL (if provided)
• Details about your technical issue or support needs
• Hosting provider and platform information
• How you heard about us
• Preferred contact method

Information collected automatically

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Date and time of visit

Information from third-party services

We use Google Analytics, Google Tag Manager, and Meta Pixel to understand how visitors use our site. These services may collect additional data as described in their own privacy policies.

2 How We Use Your Information

We use the information we collect to:

• Respond to your support requests and inquiries
• Assess whether we're a good fit for your needs
• Provide the on-call web support services you've engaged us for
• Send you service-related communications (confirmations, updates, invoices)
• Improve our website and service offerings
• Comply with legal obligations
• Prevent fraud and abuse

3 Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

• Service providers: Third-party tools we use to operate our business (email delivery, analytics, scheduling). These providers are contractually bound to protect your data.
• Legal requirements: If required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: For any other purpose with your explicit consent.

4 Cookies & Tracking

We use cookies and similar tracking technologies to operate our website and understand how it's used. See our full Cookie Policy for details.

5 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Lead and inquiry data: 2 years from last contact, or until you request deletion.
• Client records: 7 years for financial and tax compliance purposes.
• Website analytics: 26 months (Google Analytics default).
• Chat logs: 90 days.

You may request deletion of your personal information at any time by contacting us at hello@smartersweb.com . We will respond within 30 days.

6 Your Rights

Under applicable Canadian privacy law (PIPEDA) and, where applicable, GDPR, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your personal information for marketing purposes.
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at hello@smartersweb.com .

7 Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• HTTPS encryption on all pages
• CSRF token protection on all forms
• reCAPTCHA v3 to prevent automated abuse
• Rate limiting on form submissions
• Parameterized database queries to prevent SQL injection
• Passwords hashed using industry-standard algorithms
• Access to personal data limited to authorized personnel only

8 Third-Party Services

Our website uses the following third-party services. Each has its own privacy policy:

9 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@smartersweb.com and we will delete it promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will notify active clients by email. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

11 Contact Us

For any privacy-related questions, requests, or concerns: