Get a web person on call for $25/day instead of a full retainer.
When your site goes down, throws errors, or slows to a crawl, you should not be stuck in a ticket queue. SmartersWeb Tech gives you a web tech you can actually reach, on a simple 30‑day block with no long‑term lock‑in.
Best for: small businesses, local trades, online shops, and agencies without an in‑house developer.
Clients that rely on this
Local services, online shops, and lean studios that needed a reliable web person on call instead of another full‑size agency.
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When it actually hurts
The days when your site is not just slightly off, but actively blocking sales, leads, or operations — and nobody on your team wants to touch it.
Site down, phones ringing
Customers see errors and you see lost bookings or orders. You need someone who checks logs, hosting, and code instead of another generic support link.
Updates that break things
Theme or plugin updates cause white screens or broken layouts. You need safe updates, rollbacks, and someone who can debug the root cause.
Nobody really owns “the website”
Hosting blames DNS, DNS blames your theme, and your team blames “the internet”. You want one person to own the technical problem end‑to‑end.
Designed for small teams, not enterprise
A small, predictable line item that buys you real technical attention when it matters most.
You know who to contact
No guessing which inbox to email or who owns the problem. There is one contact, and that is who does the work every time.
Small enough to care
Because this is not built for large enterprise accounts, smaller issues are not treated as “too minor” to address.
Easy to pause or stop
There is no long contract to unwind. When the on‑call block stops making sense, you simply do not book the next one.
Industry retainers vs SmartersWeb pricing
A side‑by‑side look at typical agency retainers compared to a simple 30‑day on‑call block.
| What you get | Industry “standard” retainer | SmartersWeb Tech |
|---|---|---|
| Typical daily cost | $300–$500/day baked into a broader contract | $7.50–$25/day, flat 30‑day block |
| Contract length | 6–12 month agreements with notice periods | 30 days at a time — renew only if it works |
| Who you talk to | Account manager → project manager → developer | Direct line to the person fixing your site |
| Scope focus | Support blended into “strategy + creative + meetings” | Practical fixes: outages, errors, updates, small changes |
| Updating safely | Updates batched in sprints, sometimes delayed | Plugins and themes updated with a rollback plan when needed |
| Hosting & DNS help | Often pushed back to your hosting provider | We open tickets and talk to hosting on your behalf |
| If it stops making sense | Hard to unwind mid‑term; notice clauses apply | You simply do not book the next 30‑day block |
| Bottom line | Built for larger teams that need full agency support. | Built for small teams that just need a dependable web person. |
How a 30‑day block works
Simple steps: you reach out, we agree on scope and response times, then the 30‑day clock starts.
Quick intake
You send details about your site, stack, hosting, and recurring issues. You receive a clear yes or no on fit within one business day.
Scope and response window
We define what is included, how to reach us (email, Slack, or similar), and typical response times during agreed hours.
30 days on call
You send issues as they appear. We handle fixes and tell you what changed. At the end, you either renew or you do not.
What clients say
Feedback from shop owners, agency leads, and trades operators who use the on‑call service.
Our WooCommerce store went completely dark on a Friday evening before a long‑weekend sale. Within about ninety minutes the site was back, the broken plugin was rolled back, and we had a clear explanation of what failed and why.
We were paying a full agency retainer and still waiting several days for simple fixes. Moving support to a 30‑day on‑call block cut response times to the same day for most requests, at a fraction of the cost.
DNS issues had our business email bouncing for almost a week while our host and registrar kept pointing at each other. SmartersWeb took over the conversation with both and had everything fixed in one afternoon.
Our booking system stopped accepting appointments after a WordPress update. SmartersWeb restored it within a few hours and flagged several outdated plugins that were quietly increasing our risk.
As a freelance designer I often need a quiet technical partner. SmartersWeb is my go‑to. Work is white‑label friendly, documented, and fast enough that my clients feel like I have my own in‑house dev team.
Our site was slow and showing security warnings. SmartersWeb fixed the SSL configuration, cleaned up caching, and brought load times down to a couple of seconds. Search visibility and enquiries both improved afterward.
Who is actually behind this
SmartersWeb Tech is run by a working web developer, not an account manager. The person reading your intake is the same person fixing your site.
SmartersWeb Tech
The work is the unglamorous part of web operations: logging into dashboards, checking error logs, rolling back plugins, fixing CSS, adjusting DNS, and keeping things from falling over. No jargon, no decks — just practical fixes.
- Alberta‑based, remote‑first operation
- Direct communication without an account manager layer
- Clear scope: if something is out of scope, you are told upfront
- NDA and white‑label options available for agencies
Typical stack covered
Focused on the stack most small businesses and lean agencies run daily.
Not sure if this is the right fit?
Book a free 20‑minute discovery call. We will talk through your setup, what has been breaking, and whether a 30‑day on‑call block makes sense. No pressure and no hard pitch.
Questions that usually come up
Click to expand. If something is not covered here, add it to the notes when you send your details.
Ready to have a web person again?
If you are tired of guessing who to contact when the site breaks, send your details and you will get a clear answer and next step within one business day.