SmartersWeb Refund Policy

At SmartersWeb, we are committed to providing high-quality services and ensuring customer satisfaction. We understand that there may be circumstances where a refund is necessary. This policy outlines the conditions under which refunds may be granted for our services.

Eligibility for Refunds

1. Service Dissatisfaction
   • If you are not satisfied with the service provided, please contact us within 14 days of service delivery. We will work with you to address your concerns and, if necessary, issue a refund.
2. Non-Delivery of Service
   • If a service is not delivered within the agreed timeframe, you may be eligible for a full refund. Please contact us within 7 days of the missed delivery date to request a refund.
3. Technical Issues
   • If technical issues on our end prevent the completion of a service, we will either resolve the issue or offer a refund if the issue cannot be resolved in a timely manner.

Non-Refundable Services

1. Completed Services
   • Services that have been fully delivered and accepted by the customer are non-refundable.
2. Custom Work
   • Custom development or design work is non-refundable once work has commenced, unless otherwise agreed upon in writing.
3. Subscription Services
   • Monthly or annual subscription fees are non-refundable once the billing cycle has started.

Refund Process

1. Requesting a Refund
   • To request a refund, please contact our support team at hello@smartersweb.com with your order details and the reason for the refund request.
2. Review and Approval
   • Refund requests will be reviewed within 5 business days. We may contact you for additional information during this process.
3. Refund Issuance
   • Approved refunds will be processed within 10 business days of approval. Refunds will be issued to the original payment method used at the time of purchase.

Changes to This Policy

SmartersWeb reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at hello@smartersweb.com