No agency fluff.
Just hands-on web support.
SmartersWeb Tech provides on-call web support for small businesses that need a reliable technical partner when something breaks — without agency retainers or endless ticket queues.
The gap we fill
Most small businesses fall into a web support gap.
Agencies are too expensive
You do not need a large monthly retainer just to fix a broken plugin or renew an SSL certificate. Traditional agencies are built for long projects, not responsive on-call support.
Hosting support has limits
Hosting providers focus on servers, not your site. They rarely touch WordPress or WooCommerce issues inside your install, leaving you to figure out technical problems on your own.
Freelancers move on
The designer or freelancer who built your site is often busy with new projects. They are not set up for ongoing support, so you are left scrambling when something breaks.
Your time is limited
You are running a business. Learning WordPress internals, debugging hosting, or chasing down checkout errors is not the best use of your time or attention.
On-call support that actually works
Flat-rate pricing
Thirty-day blocks with clear pricing. No hourly billing and no surprise invoices.
No contracts
Month-to-month coverage. Stop by not renewing. No notice periods or cancellation penalties.
Fast response
Agreed response windows instead of vague timelines, so you know when to expect a reply.
Hands-on fixes
We log in, diagnose the issue, implement the fix, and note what was done in your account.
Clear communication
Plain-English explanations without jargon. You always know what went wrong and what changed.
Scope clarity
We define what is in scope up front, so you avoid unexpected add-ons or “that will be extra” conversations.
Built for small businesses
We work best with organizations that match the following profile.
Good fit
- • Small business running a WordPress or WooCommerce site
- • Need a dependable person on-call when issues appear
- • Prefer clear pricing and predictable costs
- • Value prompt, professional communication
- • Agencies needing reliable white‑label technical support
Not a fit
- • Need a full brand-new website build or redesign
- • Require custom plugin or theme product development
- • Need 24/7 emergency coverage outside business hours
- • Looking primarily for SEO, content, or marketing services
- • Want one vendor to manage every aspect of your digital presence
Our principles
Honest scope
We confirm upfront whether we are a good fit for your situation. If we are not, we will say so directly.
Plain English
We explain what broke and what we changed in language you can understand, without technical jargon.
Respect your time
We gather what we need, then focus on the work instead of unnecessary calls or long threads.
Document everything
Each fix includes a short summary of the issue, the solution, and any follow-up notes.
No upselling
We do not push extra services. If your site is in good shape, we will tell you that.
Professional
We show up when we say we will, deliver what we promise, and communicate clearly throughout.
Canadian-Based, Canada-wide
We are based in Alberta, Canada, and support small businesses across Canada and the United States. We operate in Mountain Time, Monday to Friday during standard business hours.
Ready to stop scrambling when your site breaks?
Share a few details and we will confirm fit within one business day. No sales pitch and no pressure — just a clear answer on whether we can help.