Simple pricing No contracts

Flat-rate web support.
No surprises. No lock-in.

SmartersWEB pricing is built around clear on-call web support plans. Choose a 30-day support block for WordPress, WooCommerce, hosting, DNS, SSL, site speed, or general website help. Renew only if it is working, with no long-term lock-in.

Pricing by service

Starter
$225 /month
~$7.50/day
✓
Up to 3 support requests per month
✓
WordPress, hosting, DNS, SSL, speed, design, or SEO support path
✓
Basic technical fixes within selected service scope
✓
Email support
✓
Response within 1 business day
✓
Work log provided
✓
Monthly or yearly billing available
✕
Emergency same-day response
✕
Advanced WooCommerce store support
✕
Security incident response
Standard
$450 /month
~$15/day
✓
Up to 8 support requests per month
✓
WordPress, WooCommerce, hosting, DNS, SSL, speed, design, or SEO support path
✓
Regular troubleshooting and maintenance support
✓
Email plus direct messaging
✓
Response within 4 business hours
✓
Full work log and documentation
✓
Monthly or yearly billing available
✕
Emergency 1-hour response
Priority
$750 /month
~$25/day
✓
Unlimited requests within selected service scope
✓
Priority WordPress, WooCommerce, hosting, DNS, SSL, speed, design, or SEO support
✓
Priority response within 1–2 business hours
✓
Direct line support
✓
Full work log and documentation
✓
White-label available with NDA
✓
Monthly or yearly billing available
Feature Starter $225 Standard $450 Priority $750
Support requests/month Up to 3 Up to 8 Unlimited
Response time 1 business day 4 business hours 1–2 hours
WordPress support ✓ ✓ ✓
WooCommerce support — ✓ ✓
Hosting & DNS Basic Full Full
SSL & Security — Basic Full
Site speed — — ✓
Work documentation ✓ ✓ ✓
Direct messaging — ✓ ✓
White-label / NDA — — ✓
Contract required None None None
Cancel policy Don't renew Don't renew Don't renew

WordPress Support Pricing

Monthly and yearly WordPress support for plugin conflicts, theme issues, dashboard problems, PHP errors, updates, and small site fixes.

WordPress Starter
$225/mo
$2430/yr · about $202.5/mo yearly
Up to 3 requests / month · Response: 1 business day

Best for small WordPress sites that need occasional fixes and basic technical support.

✓
Up to 3 WordPress support requests per month
✓
Plugin and theme conflict troubleshooting
✓
Login, dashboard, and access issue support
✓
Minor layout and styling fixes
✓
Basic PHP error review
✓
Safe update guidance with rollback notes
✓
Work log provided
✕
WooCommerce checkout/store support
✕
Emergency same-day response
✕
Full rebuilds or custom feature development
WordPress Standard
$450/mo
$4860/yr · about $405/mo yearly
Up to 8 requests / month · Response: 4 business hours

Best for active WordPress sites that need regular maintenance, fixes, and faster response.

✓
Up to 8 WordPress support requests per month
✓
Everything in WordPress Starter
✓
Plugin, theme, and WordPress update support
✓
Rollback support when updates cause issues
✓
Database and error-log troubleshooting
✓
Form, SMTP, and notification fixes
✓
Full work log and documentation
✕
Emergency 1-hour response
✕
Large redesigns or new custom systems
WordPress Priority
$750/mo
$8100/yr · about $675/mo yearly
Unlimited requests within monthly scope · Response: 1–2 business hours

Best for business-critical WordPress sites that need priority coverage and deeper technical support.

✓
Unlimited WordPress support requests within monthly scope
✓
Everything in WordPress Standard
✓
Priority troubleshooting for urgent WordPress issues
✓
Advanced plugin and theme conflict resolution
✓
Performance and security coordination
✓
Multisite support when applicable
✓
White-label support available with NDA
✕
24/7 guaranteed monitoring unless separately scoped
✕
Full custom product buildout

WooCommerce Support Pricing

Monthly and yearly WooCommerce support for checkout problems, order issues, gateways, shipping, taxes, product displays, and store performance.

WooCommerce Starter
$300/mo
$3240/yr · about $270/mo yearly
Up to 4 requests / month · Response: 1 business day

Best for small stores that need checkout, product, and order support.

✓
Up to 4 WooCommerce support requests per month
✓
Checkout and cart troubleshooting
✓
Payment gateway basics
✓
Product display fixes
✓
Order email checks
✓
Store update guidance
✕
Large marketplace builds
✕
Emergency 1-hour checkout response
WooCommerce Standard
$600/mo
$6480/yr · about $540/mo yearly
Up to 10 requests / month · Response: 4 business hours

Best for active stores that need regular store, order, and payment support.

✓
Up to 10 WooCommerce support requests per month
✓
Everything in WooCommerce Starter
✓
Shipping and tax configuration support
✓
Payment gateway webhook and order-status review
✓
Store email and SMTP troubleshooting
✓
Basic WooCommerce performance checks
✓
Direct messaging support
✕
Complex ERP/accounting integrations
✕
Custom subscription architecture
WooCommerce Priority
$950/mo
$10260/yr · about $855/mo yearly
Unlimited requests within monthly scope · Response: 1–2 business hours

Best for revenue-critical stores where checkout, orders, and store performance need priority attention.

✓
Unlimited WooCommerce support requests within monthly scope
✓
Everything in WooCommerce Standard
✓
Priority checkout and order-flow recovery
✓
Payment, shipping, tax, and email troubleshooting
✓
Action Scheduler and cron issue review
✓
Bulk product/import support
✓
White-label support available with NDA
✕
Custom marketplace buildouts unless scoped
✕
24/7 checkout monitoring unless scoped

Hosting & DNS Support Pricing

Monthly and yearly hosting and DNS support for cPanel, DNS records, domains, SSL, email deliverability, migrations, and hosting-provider coordination.

Hosting & DNS Starter
$225/mo
$2430/yr · about $202.5/mo yearly
Up to 3 requests / month · Response: 1 business day

Best for basic hosting, cPanel, domain, DNS, and email account support.

✓
Up to 3 hosting or DNS support requests per month
✓
DNS record fixes and basic troubleshooting
✓
Basic cPanel support
✓
Email account setup help
✓
SSL installation support
✓
Basic backup and restore-point review
✓
Work log provided
✕
Full site migrations
✕
Cloudflare management
✕
Server-level tuning
Hosting & DNS Standard
$450/mo
$4860/yr · about $405/mo yearly
Up to 8 requests / month · Response: 4 business hours

Best for businesses that need regular hosting, domain, DNS, and email deliverability support.

✓
Up to 8 hosting or DNS support requests per month
✓
Everything in Hosting & DNS Starter
✓
Full DNS record management
✓
SPF, DKIM, DMARC, and email deliverability support
✓
Domain transfer and nameserver support
✓
PHP version and hosting setting review
✓
Direct messaging support
✕
Large multi-site migrations
✕
Advanced server administration
Hosting & DNS Priority
$750/mo
$8100/yr · about $675/mo yearly
Unlimited requests within monthly scope · Response: 1–2 business hours

Best for businesses that need priority hosting help, migrations, DNS, Cloudflare, and provider coordination.

✓
Unlimited hosting and DNS support requests within monthly scope
✓
Everything in Hosting & DNS Standard
✓
Priority site migration support
✓
Cloudflare setup and management
✓
Server performance and PHP configuration review
✓
Cron, error log, and resource issue troubleshooting
✓
WHM/cPanel support when applicable
✕
Dedicated server management unless separately scoped
✕
24/7 infrastructure monitoring unless scoped

SSL & Security Pricing

Monthly and yearly SSL and security support for SSL errors, mixed content, hardening, malware scans, headers, bot protection, and cleanup.

SSL & Security Starter
$225/mo
$2430/yr · about $202.5/mo yearly
Up to 3 requests / month · Response: 1 business day

Best for small sites that need SSL, mixed-content, and basic WordPress hardening support.

✓
Up to 3 SSL or security support requests per month
✓
SSL installation and renewal support
✓
Mixed content troubleshooting
✓
Basic WordPress hardening
✓
Security plugin setup review
✓
Basic malware scan guidance
✓
Login and spam protection basics
✕
Emergency hack response
✕
Deep malware removal
✕
Ongoing security monitoring
SSL & Security Standard
$450/mo
$4860/yr · about $405/mo yearly
Up to 8 requests / month · Response: 4 business hours

Best for sites that need stronger security support, cleanup, headers, and bot/spam protection.

✓
Up to 8 SSL or security support requests per month
✓
Everything in SSL & Security Starter
✓
Common WordPress malware cleanup
✓
Security headers implementation
✓
Two-factor authentication setup
✓
Spam, bot, and brute-force protection
✓
Backup and recovery-point review
✕
Emergency 1-hour hack response
✕
Forensic security investigation
SSL & Security Priority
$750/mo
$8100/yr · about $675/mo yearly
Unlimited requests within monthly scope · Response: 1–2 business hours

Best for higher-risk sites that need priority security response and stronger ongoing hardening.

✓
Unlimited SSL and security support requests within monthly scope
✓
Everything in SSL & Security Standard
✓
Priority hack-response support
✓
Full site security audit
✓
Cloudflare/WAF coordination where applicable
✓
Security hardening checklist implementation
✓
Recovery documentation
✕
Legal/compliance audit
✕
Guaranteed 24/7 incident response unless scoped

Site Speed & Performance Pricing

Monthly and yearly site speed support for caching, Cloudflare, database cleanup, image optimization, Core Web Vitals, and performance tuning.

Site Speed Starter
$225/mo
$2430/yr · about $202.5/mo yearly
Up to 3 requests / month · Response: 1 business day

Best for basic speed cleanup and a clear performance report.

✓
Up to 3 site speed support requests per month
✓
Caching plugin setup or review
✓
Basic image optimization guidance
✓
Plugin bloat review
✓
PageSpeed report
✓
Basic database cleanup guidance
✓
Work log provided
✕
Full Core Web Vitals remediation
✕
Server-side performance tuning
✕
Custom code optimization
Site Speed Standard
$450/mo
$4860/yr · about $405/mo yearly
Up to 8 requests / month · Response: 4 business hours

Best for active sites that need caching, CDN, database, and Core Web Vitals improvements.

✓
Up to 8 site speed support requests per month
✓
Everything in Site Speed Starter
✓
Cloudflare CDN setup and review
✓
Database optimization support
✓
CSS and JavaScript minify/defer configuration
✓
Core Web Vitals diagnosis
✓
Mobile performance review
✕
Deep custom theme rebuilds
✕
Advanced server architecture redesign
Site Speed Priority
$750/mo
$8100/yr · about $675/mo yearly
Unlimited requests within monthly scope · Response: 1–2 business hours

Best for business-critical sites that need priority speed work and deeper performance remediation.

✓
Unlimited site speed support requests within monthly scope
✓
Everything in Site Speed Standard
✓
Full Core Web Vitals remediation support
✓
Server-side performance tuning review
✓
WooCommerce speed optimization
✓
Asset loading and render-blocking review
✓
Cache, CDN, and hosting coordination
✕
Complete custom theme rebuild unless scoped
✕
Guaranteed scores without hosting/theme changes
FAQ

Pricing questions

You pay upfront for a 30-day block of on-call support. The clock starts when scope is agreed and payment is confirmed. At the end of 30 days, you either book the next block or you don't. No automatic renewals, no notice periods.
A support request is a single issue or task: fixing a broken plugin, updating DNS records, resolving a checkout error, etc. If an issue requires multiple sessions to resolve, it still counts as one request. We'll tell you upfront if something is likely to be scoped separately.
Yes. If you need to upgrade from Starter to Standard or Priority mid-block, we'll prorate the difference and apply it to your current block. Downgrades take effect at the next renewal.
No. Unused requests don't roll over to the next block. The value is in having the coverage available — not in banking requests.
No setup fees. The first block price is the same as every subsequent block.
We accept e-transfer (Interac), credit card via invoice, and PayPal. Payment is required before the 30-day block begins.
If we haven't started any work on your block, we'll refund in full. Once work has begun, we'll work with you to resolve any concerns — but completed work isn't refundable. We'd rather fix the problem than issue a refund.

Not sure which plan is right?

Book a free 20-minute discovery call. We'll talk through your setup and recommend the right plan — or tell you honestly if none of them are the right fit.