Simple pricing No contracts

Flat-rate web support.
No surprises. No lock-in.

SmartersWEB pricing is built around clear on-call web support plans. Choose a 30-day support block for WordPress, WooCommerce, hosting, DNS, SSL, site speed, or general website help. Renew only if it is working, with no long-term lock-in.

Pricing by service

Starter
$225 /30-day block
~$7.50/day
✓
Up to 3 support requests per 30-day block
✓
WordPress, hosting, DNS, SSL, or speed support path
✓
Basic technical fixes within selected service scope
✓
Email support
✓
Response within 1 business day
✓
Work log provided
✓
Month-to-month, cancel anytime
✕
Emergency same-day response
✕
Advanced WooCommerce store support
✕
Security incident response
Standard
$450 /30-day block
~$15/day
✓
Up to 8 support requests per 30-day block
✓
WordPress, WooCommerce, hosting, DNS, SSL, or speed support path
✓
Regular troubleshooting and maintenance support
✓
Email + direct messaging
✓
Response within 4 business hours
✓
Full work log & documentation
✓
Month-to-month, cancel anytime
✕
Emergency 1-hour response
Priority
$750 /30-day block
~$25/day
✓
Unlimited support requests within selected service scope
✓
Priority WordPress, WooCommerce, hosting, DNS, SSL, or speed support path
✓
Priority response within 1–2 business hours
✓
Direct line support
✓
Full work log & documentation
✓
White-label available with NDA
✓
Month-to-month, cancel anytime
Feature Starter $225 Standard $450 Priority $750
Support requests/month Up to 3 Up to 8 Unlimited
Response time 1 business day 4 business hours 1–2 hours
WordPress support ✓ ✓ ✓
WooCommerce support — ✓ ✓
Hosting & DNS Basic Full Full
SSL & Security — Basic Full
Site speed — — ✓
Work documentation ✓ ✓ ✓
Direct messaging — ✓ ✓
White-label / NDA — — ✓
Contract required None None None
Cancel policy Don't renew Don't renew Don't renew

WordPress Support Pricing

Starter
$225 /30 days
Up to 3 support requests / 30 days
Response: 1 business day
✓
Up to 3 WordPress support requests per 30-day block
✓
Plugin and theme conflict troubleshooting
✓
Login, dashboard, and access issue support
✓
Minor layout and styling fixes
✓
Basic PHP error review
✓
Safe update guidance with rollback notes
✓
Email support
✓
Work log provided
✕
WooCommerce checkout/store support
✕
Emergency same-day response
✕
Full rebuilds or custom feature development
Standard
$450 /30 days
Up to 8 support requests / 30 days
Response: 4 business hours
✓
Up to 8 WordPress support requests per 30-day block
✓
Everything in WordPress Starter
✓
Plugin, theme, and WordPress update support
✓
Rollback support when updates cause issues
✓
Database and error-log troubleshooting
✓
Form, SMTP, and notification fixes
✓
Basic security scan and cleanup guidance
✓
Email plus direct messaging support
✓
Full work log and documentation
✕
Emergency 1-hour response
✕
Large redesigns or new custom systems
Priority
$750 /30 days
Unlimited support requests / 30 days
Response: 1–2 business hours
✓
Unlimited WordPress support requests within service scope
✓
Everything in WordPress Standard
✓
Priority troubleshooting for urgent WordPress issues
✓
Advanced plugin and theme conflict resolution
✓
Performance and security coordination
✓
Multisite support when applicable
✓
White-label support available with NDA
✓
Direct line support
✓
Full documentation
✕
24/7 guaranteed monitoring unless separately scoped
✕
Full application development

WooCommerce Support Pricing

Starter
$225 /30 days
Up to 3 support requests / 30 days
Response: 1 business day
✓
Up to 3 WooCommerce support requests per 30-day block
✓
Basic checkout troubleshooting
✓
Payment gateway diagnosis
✓
Order email and notification fixes
✓
Product display and category issue support
✓
Basic shipping setting review
✓
Plugin conflict troubleshooting
✓
Work log provided
✕
Emergency checkout recovery
✕
Subscriptions, memberships, or multivendor support
✕
Large product import projects
Standard
$450 /30 days
Up to 8 support requests / 30 days
Response: 4 business hours
✓
Up to 8 WooCommerce support requests per 30-day block
✓
Everything in WooCommerce Starter
✓
Checkout and cart error troubleshooting
✓
Shipping and tax configuration support
✓
Payment gateway webhook and order-status review
✓
Subscription and membership plugin support where applicable
✓
Store email and SMTP troubleshooting
✓
Basic WooCommerce performance checks
✓
Email plus direct messaging support
✕
Emergency 1-hour checkout response
✕
Complex ERP/accounting integrations
Priority
$750 /30 days
Unlimited support requests / 30 days
Response: 1–2 business hours
✓
Unlimited WooCommerce support requests within service scope
✓
Everything in WooCommerce Standard
✓
Priority checkout and order-flow recovery
✓
Payment, shipping, tax, and email troubleshooting
✓
Action Scheduler and cron issue review
✓
Bulk product, category, and CSV import support
✓
Store performance and Core Web Vitals coordination
✓
Multivendor support when applicable
✓
White-label support available with NDA
✓
Full documentation
✕
Custom marketplace buildouts unless separately scoped
✕
24/7 guaranteed monitoring unless separately scoped

Hosting & DNS Support Pricing

Starter
$225 /30 days
Up to 3 support requests / 30 days
Response: 1 business day
✓
Up to 3 hosting or DNS support requests per 30-day block
✓
DNS record fixes and basic troubleshooting
✓
Basic cPanel support
✓
Email account setup help
✓
SSL installation support
✓
Basic backup and restore-point review
✓
Hosting error review
✓
Work log provided
✕
Full site migrations
✕
Cloudflare management
✕
Server-level tuning
Standard
$450 /30 days
Up to 8 support requests / 30 days
Response: 4 business hours
✓
Up to 8 hosting or DNS support requests per 30-day block
✓
Everything in Hosting & DNS Starter
✓
Full DNS record management
✓
SPF, DKIM, DMARC, and email deliverability support
✓
Domain transfer and nameserver support
✓
Hosting-provider ticket coordination
✓
PHP version and hosting setting review
✓
Migration planning support
✓
Email plus direct messaging support
✕
Large multi-site migrations
✕
Advanced server administration
Priority
$750 /30 days
Unlimited support requests / 30 days
Response: 1–2 business hours
✓
Unlimited hosting and DNS support requests within service scope
✓
Everything in Hosting & DNS Standard
✓
Priority site migration support
✓
Cloudflare setup and management
✓
Server performance and PHP configuration review
✓
Cron, error log, and resource issue troubleshooting
✓
WHM/cPanel support when applicable
✓
White-label support available with NDA
✓
Full documentation
✕
Dedicated server management unless separately scoped
✕
24/7 infrastructure monitoring unless separately scoped

SSL & Security Pricing

Starter
$225 /30 days
Up to 3 support requests / 30 days
Response: 1 business day
✓
Up to 3 SSL or security support requests per 30-day block
✓
SSL installation and renewal support
✓
Mixed content troubleshooting
✓
Basic WordPress hardening
✓
Security plugin setup review
✓
Basic malware scan guidance
✓
Login and spam protection basics
✓
Work log provided
✕
Emergency hack response
✕
Deep malware removal
✕
Ongoing security monitoring
Standard
$450 /30 days
Up to 8 support requests / 30 days
Response: 4 business hours
✓
Up to 8 SSL or security support requests per 30-day block
✓
Everything in SSL & Security Starter
✓
Malware removal for common WordPress infections
✓
Security headers implementation
✓
Two-factor authentication setup
✓
Spam, bot, and brute-force protection
✓
Admin/user access review
✓
Backup and recovery-point review
✓
Email plus direct messaging support
✕
Emergency 1-hour hack response
✕
Forensic security investigation
Priority
$750 /30 days
Unlimited support requests / 30 days
Response: 1–2 business hours
✓
Unlimited SSL and security support requests within service scope
✓
Everything in SSL & Security Standard
✓
Priority hack-response support
✓
Full site security audit
✓
Cloudflare/WAF coordination where applicable
✓
Security hardening checklist implementation
✓
Ongoing monitoring setup guidance
✓
Recovery documentation
✓
White-label support available with NDA
✕
Legal/compliance audit
✕
Guaranteed 24/7 incident response unless separately scoped

Site Speed & Performance Pricing

Starter
$225 /30 days
Up to 3 support requests / 30 days
Response: 1 business day
✓
Up to 3 site speed support requests per 30-day block
✓
Caching plugin setup or review
✓
Basic image optimization guidance
✓
Plugin bloat review
✓
PageSpeed report
✓
Basic database cleanup guidance
✓
Simple performance recommendations
✓
Work log provided
✕
Full Core Web Vitals remediation
✕
Server-side performance tuning
✕
Custom code optimization
Standard
$450 /30 days
Up to 8 support requests / 30 days
Response: 4 business hours
✓
Up to 8 site speed support requests per 30-day block
✓
Everything in Site Speed Starter
✓
Cloudflare CDN setup and review
✓
Database optimization support
✓
CSS and JavaScript minify/defer configuration
✓
Core Web Vitals diagnosis
✓
Mobile performance review
✓
WooCommerce performance basics
✓
Email plus direct messaging support
✕
Deep custom theme rebuilds
✕
Advanced server architecture redesign
Priority
$750 /30 days
Unlimited support requests / 30 days
Response: 1–2 business hours
✓
Unlimited site speed support requests within service scope
✓
Everything in Site Speed Standard
✓
Full Core Web Vitals remediation support
✓
Server-side performance tuning review
✓
WooCommerce speed optimization
✓
Asset loading and render-blocking review
✓
Cache, CDN, and hosting coordination
✓
Ongoing performance monitoring setup guidance
✓
White-label support available with NDA
✓
Full documentation
✕
Complete custom theme rebuild unless separately scoped
✕
Guaranteed scores without hosting/theme changes
FAQ

Pricing questions

You pay upfront for a 30-day block of on-call support. The clock starts when scope is agreed and payment is confirmed. At the end of 30 days, you either book the next block or you don't. No automatic renewals, no notice periods.
A support request is a single issue or task: fixing a broken plugin, updating DNS records, resolving a checkout error, etc. If an issue requires multiple sessions to resolve, it still counts as one request. We'll tell you upfront if something is likely to be scoped separately.
Yes. If you need to upgrade from Starter to Standard or Priority mid-block, we'll prorate the difference and apply it to your current block. Downgrades take effect at the next renewal.
No. Unused requests don't roll over to the next block. The value is in having the coverage available — not in banking requests.
No setup fees. The first block price is the same as every subsequent block.
We accept e-transfer (Interac), credit card via invoice, and PayPal. Payment is required before the 30-day block begins.
If we haven't started any work on your block, we'll refund in full. Once work has begun, we'll work with you to resolve any concerns — but completed work isn't refundable. We'd rather fix the problem than issue a refund.

Not sure which plan is right?

Book a free 20-minute discovery call. We'll talk through your setup and recommend the right plan — or tell you honestly if none of them are the right fit.