Support tickets
Create and follow support requests with the website, priority, replies, and attachments kept together.
SmartersWeb Portal
Your website work, account records, and assigned infrastructure in one place.
The Portal connects support requests with the client, website, invoice, file, hosting account, and DNS zone they belong to. Access is based on your account and plan, so clients see only the resources assigned to them.
Client workspace
What a standard client account can use.
Features appear when they are relevant to the account. A client does not receive server-level permissions simply because a hosting account or DNS zone is assigned to them.
Projects and work records
Review project updates, completed work, notes, and next steps connected to the account.
Invoices and payments
View invoices, payment state, and billing records available to the signed-in client.
Files and reports
Keep project files, reports, and other approved account documents in the Portal.
Assigned hosting
View hosting accounts that SmartersWeb has explicitly linked to the client. Ordinary clients cannot add WHM or cPanel infrastructure.
DNS requests
View assigned DNS zones and request a record change without receiving unrestricted server or nameserver authority.
Agency & White Label
Agency-level access adds a separate operating workspace.
Eligible Agency and Studio accounts can manage their own external clients and authorized infrastructure inside their own account boundary. White Label settings can control approved branding and, where configured, branded Portal and email presentation.
Managed external clients
Track customers who do not need their own SmartersWeb login.
Agency-owned WHM/cPanel
Agency/Studio plans can connect infrastructure they are authorized to operate; Starter and ordinary Client accounts cannot.
DNS zones
Manage authorized zones for agency customers while keeping ordinary client access restricted.
White Label controls
Use approved name, logo, colours, support details, custom-domain routing, and branded mail where the plan permits it.
How the workspace fits together
The Portal keeps the business record connected to the technical work
Instead of treating every request as an isolated email, the workspace keeps the client, website, ticket, invoice, file and assigned infrastructure connected where the service requires it.
The authenticated client or agency account establishes the ownership boundary.
Sites, projects, hosting accounts, DNS zones and other records are assigned to the appropriate account.
Tickets and approved changes stay connected to the website or service they affect.
Work records, files, notes and billing context can be kept with the correct client relationship.
The account retains useful context so future support starts with better information.
Permission boundaries
The Portal is designed around ownership, not hidden buttons.
Permissions are checked on the server when an action is requested. Interface visibility is not used as the security boundary.
Client
Can use assigned resources and request supported changes. Cannot onboard WHM/cPanel infrastructure or take server-level DNS authority.
Agency / Studio
Can operate eligible agency features and its own connected infrastructure. One agency cannot manage another agency's connection by changing a URL or record ID.
SmartersWeb Admin
Controls platform-owned infrastructure, assignments, service records, client access, and the administrative side of hosting, DNS, billing, mail, and support.
FAQ
Client Portal questions
Access, infrastructure and account records are separated deliberately so the workspace stays useful without exposing permissions a client does not need.
No. New enquiries can start through the public contact form or discovery-call route. Portal access is useful after an account or service relationship has been established.
No. Portal access is scoped to the authenticated account and the records assigned to it. Changing a URL or record identifier should not grant access to another customer record.
No. Infrastructure connections are restricted to eligible Agency or Studio accounts and SmartersWeb administration. Standard client accounts can use only assigned hosting or DNS resources.
Do not send passwords or sensitive credentials through a public contact form. SmartersWeb confirms the appropriate secure access route when credentials are actually required for approved work.
Use the SmartersWeb contact route for account help rather than creating duplicate client records. Include the email address normally associated with the account and a short description of the access problem.
Already a SmartersWeb client?
Sign in to use the tools and records enabled for your account. If you cannot access an existing account, contact SmartersWeb instead of creating duplicate client records.