Before work starts
The website URL, desired outcome, access model and affected services are recorded. Ongoing support and fixed-scope development are priced separately.
Practical website support for small teams
Canadian‑Based
Website help when you need it, without a long agency contract.
SmartersWeb helps small businesses keep websites working, fix problems, build new pages, manage hosting and DNS, and improve the systems around forms, email, payments, and client access. Support is sold in clear 30-day blocks, with larger project work scoped separately.
Site outages, PHP errors, broken layouts, plugin and theme conflicts.
WordPress, WooCommerce, hosting, DNS, basic integrations and updates.
30-day support plans from US$157.75 with the scope shown before work starts.
Direct communication with the person doing the technical work.
Built for: small businesses, local services, online stores, nonprofits, and agencies that need dependable technical help.
Practical detail
What a SmartersWeb engagement actually covers
A practical delivery model rather than a collection of marketing promises
During implementation
Changes to WordPress, PHP/MySQL, hosting, DNS and marketing integrations are tracked against the agreed outcome, with consideration for backups and access boundaries.
After delivery
The customer receives the outcome, outstanding risks and recommended maintenance steps. For analytics work, successful submissions and event collection are checked rather than assumed.
Last editorial review: . Our working standards · Ask about a project
The problem
When it actually hurts
The days when your site is not just slightly off, but actively blocking sales, enquiries, or operations — and nobody on your team wants to touch it.
Site down, phones ringing
Customers see errors and you see lost bookings or orders. You need someone who checks logs, hosting, and code instead of another generic support link.
Updates that break things
Theme or plugin updates cause white screens or broken layouts. You need safe updates, rollbacks, and someone who can debug the root cause.
Nobody really owns "the website"
Hosting blames DNS, DNS blames your theme, and your team blames "the internet". You want one person to own the technical problem end‑to‑end.
Why it works
Designed for small teams, not enterprise
A small, predictable line item that buys you real technical attention when it matters most.
You know who to contact
No guessing which inbox to email or who owns the problem. There is one contact, and that is who does the work every time.
Small enough to care
Because this is not built for large enterprise accounts, smaller issues are not treated as "too minor" to address.
Easy to pause or stop
There is no long contract to unwind. When the on‑call block stops making sense, you simply do not book the next one.
Pricing
Simple 30-day web support blocks
Choose the level of ongoing support that matches your workload. Each plan shows its price and scope before you submit an intake.
Starter
US$157.75 /month
~US$5.26/day
Up to 3 support requests per month
WordPress, hosting, DNS, SSL, speed, design, or SEO support path
Basic technical fixes within selected service scope
Email support
Response within 1 business day
Work log provided
Monthly or yearly billing available
Emergency same-day response
Advanced WooCommerce store support
Security incident response
Standard
US$315.50 /month
~US$10.52/day
Up to 8 support requests per month
WordPress, WooCommerce, hosting, DNS, SSL, speed, design, or SEO support path
Regular troubleshooting and maintenance support
Email plus direct messaging
Response within 4 business hours
Full work log and documentation
Monthly or yearly billing available
Emergency 1-hour response
Priority
US$525.84 /month
~US$17.53/day
Unlimited requests within selected service scope
Priority WordPress, WooCommerce, hosting, DNS, SSL, speed, design, or SEO support
Priority response within 1–2 business hours
Direct line support
Full work log and documentation
White-label available with NDA
Monthly or yearly billing available
Clear plan selection
Choose the service and support level that matches the help your business needs.
30-day blocks
No long contracts. The customer books the next block only if the current block is working.
Easy service comparison
Compare website, store, hosting, security, and speed support without guessing what is included.
| Feature | Starter US$157.75 | Standard US$315.50 | Priority US$525.84 |
|---|---|---|---|
| Support requests/month | Up to 3 | Up to 8 | Unlimited |
| Response time | 1 business day | 4 business hours | 1–2 hours |
| WordPress support | ✓ | ✓ | ✓ |
| WooCommerce support | — | ✓ | ✓ |
| Hosting & DNS | Basic | Full | Full |
| SSL & Security | — | Basic | Full |
| Site speed | — | — | ✓ |
| Work documentation | ✓ | ✓ | ✓ |
| Direct messaging | — | ✓ | ✓ |
| White-label / NDA | — | — | ✓ |
| Contract required | None | None | None |
| Cancel policy | Do not renew | Do not renew | Do not renew |
WordPress
Help with site updates, login problems, broken features, and unexpected errors.
WooCommerce
Help with checkout, orders, payments, shipping, customer emails, and store errors.
Hosting & DNS
Help with domains, business email, hosting problems, and getting your site back online.
SSL & Security
Help with security warnings, certificates, malware checks, and basic cleanup.
Site Speed
Practical improvements that help pages load faster and feel smoother for visitors.
WordPress Support Pricing
Monthly and yearly WordPress support for plugin conflicts, theme issues, dashboard problems, PHP errors, updates, and small site fixes.
WordPress Starter
US$157.75/mo
US$1,703.71/yr · about US$141.98/mo yearly
Up to 3 requests / month · Response: 1 business day
Best for small WordPress sites that need occasional fixes and basic technical support.
Up to 3 WordPress support requests per month
Plugin and theme conflict troubleshooting
Login, dashboard, and access issue support
Minor layout and styling fixes
Basic PHP error review
Safe update guidance with rollback notes
Work log provided
WooCommerce checkout/store support
Emergency same-day response
Full rebuilds or custom feature development
WordPress Standard
US$315.50/mo
US$3,407.42/yr · about US$283.95/mo yearly
Up to 8 requests / month · Response: 4 business hours
Best for active WordPress sites that need regular maintenance, fixes, and faster response.
Up to 8 WordPress support requests per month
Everything in WordPress Starter
Plugin, theme, and WordPress update support
Rollback support when updates cause issues
Database and error-log troubleshooting
Form, SMTP, and notification fixes
Full work log and documentation
Emergency 1-hour response
Large redesigns or new custom systems
WordPress Priority
US$525.84/mo
US$5,679.03/yr · about US$473.25/mo yearly
Unlimited requests within monthly scope · Response: 1–2 business hours
Best for business-critical WordPress sites that need priority coverage and deeper technical support.
Unlimited WordPress support requests within monthly scope
Everything in WordPress Standard
Priority troubleshooting for urgent WordPress issues
Advanced plugin and theme conflict resolution
Performance and security coordination
Multisite support when applicable
White-label support available with NDA
24/7 guaranteed monitoring unless separately scoped
Full custom product buildout
WooCommerce Support Pricing
Monthly and yearly WooCommerce support for checkout problems, order issues, gateways, shipping, taxes, product displays, and store performance.
WooCommerce Starter
US$210.33/mo
US$2,271.61/yr · about US$189.30/mo yearly
Up to 4 requests / month · Response: 1 business day
Best for small stores that need checkout, product, and order support.
Up to 4 WooCommerce support requests per month
Checkout and cart troubleshooting
Payment gateway basics
Product display fixes
Order email checks
Store update guidance
Large marketplace builds
Emergency 1-hour checkout response
WooCommerce Standard
US$420.67/mo
US$4,543.22/yr · about US$378.60/mo yearly
Up to 10 requests / month · Response: 4 business hours
Best for active stores that need regular store, order, and payment support.
Up to 10 WooCommerce support requests per month
Everything in WooCommerce Starter
Shipping and tax configuration support
Payment gateway webhook and order-status review
Store email and SMTP troubleshooting
Basic WooCommerce performance checks
Direct messaging support
Complex ERP/accounting integrations
Custom subscription architecture
WooCommerce Priority
US$666.06/mo
US$7,193.44/yr · about US$599.45/mo yearly
Unlimited requests within monthly scope · Response: 1–2 business hours
Best for revenue-critical stores where checkout, orders, and store performance need priority attention.
Unlimited WooCommerce support requests within monthly scope
Everything in WooCommerce Standard
Priority checkout and order-flow recovery
Payment, shipping, tax, and email troubleshooting
Action Scheduler and cron issue review
Bulk product/import support
White-label support available with NDA
Custom marketplace buildouts unless scoped
24/7 checkout monitoring unless scoped
Hosting & DNS Support Pricing
Monthly and yearly hosting and DNS support for cPanel, DNS records, domains, SSL, email deliverability, migrations, and hosting-provider coordination.
Hosting & DNS Starter
US$157.75/mo
US$1,703.71/yr · about US$141.98/mo yearly
Up to 3 requests / month · Response: 1 business day
Best for basic hosting, cPanel, domain, DNS, and email account support.
Up to 3 hosting or DNS support requests per month
DNS record fixes and basic troubleshooting
Basic cPanel support
Email account setup help
SSL installation support
Basic backup and restore-point review
Work log provided
Full site migrations
Cloudflare management
Server-level tuning
Hosting & DNS Standard
US$315.50/mo
US$3,407.42/yr · about US$283.95/mo yearly
Up to 8 requests / month · Response: 4 business hours
Best for businesses that need regular hosting, domain, DNS, and email deliverability support.
Up to 8 hosting or DNS support requests per month
Everything in Hosting & DNS Starter
Full DNS record management
SPF, DKIM, DMARC, and email deliverability support
Domain transfer and nameserver support
PHP version and hosting setting review
Direct messaging support
Large multi-site migrations
Advanced server administration
Hosting & DNS Priority
US$525.84/mo
US$5,679.03/yr · about US$473.25/mo yearly
Unlimited requests within monthly scope · Response: 1–2 business hours
Best for businesses that need priority hosting help, migrations, DNS, Cloudflare, and provider coordination.
Unlimited hosting and DNS support requests within monthly scope
Everything in Hosting & DNS Standard
Priority site migration support
Cloudflare setup and management
Server performance and PHP configuration review
Cron, error log, and resource issue troubleshooting
WHM/cPanel support when applicable
Dedicated server management unless separately scoped
24/7 infrastructure monitoring unless scoped
SSL & Security Pricing
Monthly and yearly SSL and security support for SSL errors, mixed content, hardening, malware scans, headers, bot protection, and cleanup.
SSL & Security Starter
US$157.75/mo
US$1,703.71/yr · about US$141.98/mo yearly
Up to 3 requests / month · Response: 1 business day
Best for small sites that need SSL, mixed-content, and basic WordPress hardening support.
Up to 3 SSL or security support requests per month
SSL installation and renewal support
Mixed content troubleshooting
Basic WordPress hardening
Security plugin setup review
Basic malware scan guidance
Login and spam protection basics
Emergency hack response
Deep malware removal
Ongoing security monitoring
SSL & Security Standard
US$315.50/mo
US$3,407.42/yr · about US$283.95/mo yearly
Up to 8 requests / month · Response: 4 business hours
Best for sites that need stronger security support, cleanup, headers, and bot/spam protection.
Up to 8 SSL or security support requests per month
Everything in SSL & Security Starter
Common WordPress malware cleanup
Security headers implementation
Two-factor authentication setup
Spam, bot, and brute-force protection
Backup and recovery-point review
Emergency 1-hour hack response
Forensic security investigation
SSL & Security Priority
US$525.84/mo
US$5,679.03/yr · about US$473.25/mo yearly
Unlimited requests within monthly scope · Response: 1–2 business hours
Best for higher-risk sites that need priority security response and stronger ongoing hardening.
Unlimited SSL and security support requests within monthly scope
Everything in SSL & Security Standard
Priority hack-response support
Full site security audit
Cloudflare/WAF coordination where applicable
Security hardening checklist implementation
Recovery documentation
Legal/compliance audit
Guaranteed 24/7 incident response unless scoped
Site Speed & Performance Pricing
Monthly and yearly site speed support for caching, Cloudflare, database cleanup, image optimization, Core Web Vitals, and performance tuning.
Site Speed Starter
US$157.75/mo
US$1,703.71/yr · about US$141.98/mo yearly
Up to 3 requests / month · Response: 1 business day
Best for basic speed cleanup and a clear performance report.
Up to 3 site speed support requests per month
Caching plugin setup or review
Basic image optimization guidance
Plugin bloat review
PageSpeed report
Basic database cleanup guidance
Work log provided
Full Core Web Vitals remediation
Server-side performance tuning
Custom code optimization
Site Speed Standard
US$315.50/mo
US$3,407.42/yr · about US$283.95/mo yearly
Up to 8 requests / month · Response: 4 business hours
Best for active sites that need caching, CDN, database, and Core Web Vitals improvements.
Up to 8 site speed support requests per month
Everything in Site Speed Starter
Cloudflare CDN setup and review
Database optimization support
CSS and JavaScript minify/defer configuration
Core Web Vitals diagnosis
Mobile performance review
Deep custom theme rebuilds
Advanced server architecture redesign
Site Speed Priority
US$525.84/mo
US$5,679.03/yr · about US$473.25/mo yearly
Unlimited requests within monthly scope · Response: 1–2 business hours
Best for business-critical sites that need priority speed work and deeper performance remediation.
Unlimited site speed support requests within monthly scope
Everything in Site Speed Standard
Full Core Web Vitals remediation support
Server-side performance tuning review
WooCommerce speed optimization
Asset loading and render-blocking review
Cache, CDN, and hosting coordination
Complete custom theme rebuild unless scoped
Guaranteed scores without hosting/theme changes
How support works
Use a support plan for ongoing work. Scope larger builds separately.
SmartersWeb keeps recurring support and project work separate so you know what you are buying and what happens next.
30-day support
Use Starter, Standard, or Priority for agreed website support during an active 30-day period. The current plan limits are shown on the pricing page.
Project work
New websites, major redesigns, custom portal work, migrations, and larger integrations are scoped as projects instead of being squeezed into a maintenance plan.
Agency & White Label
Agency and Studio plans add managed-client tools, white-label presentation, infrastructure connections, work logs, and client delivery features inside the Portal.
About
Who is actually behind this
SmartersWeb is built around direct technical work rather than layers of account management. Your intake, support history, files, invoices, hosting records, and project notes stay connected through the same platform.
SmartersWeb
We find what is causing the problem, explain it in plain language, and make the practical changes needed to keep your website reliable. You speak directly with the person doing the work.
- Canadian-based, remote-first service
- Direct communication without an account manager layer
- Clear scope: if something is out of scope, you are told upfront
- Agency and White Label Portal options available on eligible plans
Typical stack covered
Focused on the stack most small businesses and lean agencies run daily.
WordPress
WooCommerce
PHP 7 / 8
cPanel / Plesk
Shared / VPS hosting
DNS records
Email / SMTP
Forms and payments
Elementor / Divi
Caching tools
Cloudflare
SSL / HTTPS
Free 20‑minute call
No commitment
Not sure if this is the right fit?
Book a free 20‑minute discovery call. We will talk through your setup, what has been breaking, and whether a 30‑day on‑call block makes sense. No pressure and no hard pitch.
FAQ
Questions that usually come up
Click to expand. If something is not covered here, add it to the notes when you send your details.
No. This is business‑hours on‑call support with response windows agreed upfront. If you truly need 24/7 coverage, mention it in your intake and you will get a straightforward yes or no with context.
Fixing issues on your existing stack: outages, errors, theme and plugin conflicts, small layout fixes, and anything that stops customers from using the site. New features or full redesigns are scoped as separate projects.
Yes. On‑call support can run alongside a rebuild so the live site stays stable while the new site is in progress. The rebuild itself is quoted separately with a defined scope.
The 30‑day block is paid upfront before the start date. If it is working for you, you book the next block. If not, you simply do not renew. There are no long‑term contracts or notice periods.
With appropriate access, yes. We can open tickets and communicate directly with your host when issues are clearly server‑side, so you are not stuck relaying technical messages.
You will be told clearly before work begins. Out‑of‑scope items can often be quoted separately so you always know what you are approving and why.
Yes. Agencies and freelancers often use SmartersWeb as their behind‑the‑scenes web tech. NDA and white‑label arrangements are available on request.
During onboarding we agree on a preferred channel — usually email or a shared Slack space. You get a direct line, not a generic support inbox.
Ready to have a web person again?
If you are tired of guessing who to contact when the site breaks, send your details and you will get a clear answer and next step within one business day.
